All products from OKCOMPONENTS are indicated exact manufacturer’s names and part numbers. Please check part number, brand and other related information carefully before you place order. OKCOMPONENTS will not accept any return or replacement request if customers make mistake by themselves.
1.Acceptance conditions for returns or replacements:
1). Please make sure the receipt and check of items within one week after receipt of the goods.
2). If there are quality problems, please show the test report from authorized test houses or submitted user’s defected feedback report within 30 days. It shall not be accepted once expired. Please be sure to retain the original packaging and label for all products which need to be returned or replaced.
3). If the actual number of receipt and the model do not match, please provide photos of the receipt, goods and related pictures to prove. Once confirmed that OKCOMPONENTS sent the wrong goods , OKCOMPONENTS will arrange the replacements timely for you.
4). If apply for returns because of product quality problems, you need to provide detailed performance test report ,which act as replacements or returns proofs for OKCOMPONENTS to negotiate with suppliers.
5). About purchase order issued VAT invoice, you need to send the invoice back to us as well after returns confirmed.
2.Non-acceptance conditions for returns or replacements
1). Original packaging and labels are damaged or missing.
2). Already used or tested products (with the exception of products’ quality problems)
3). If customer don’t show any objection to the quality of the product within 30 days, OKCOMPONENTS will take it as the product quality is fully in line with the requirements by default.
4). The customer's own mistake for the wrong orders.
3. Return address : If returns or replacements are confirmed, we will offer you concrete shipment address for returns or replacements.
4. Process time for customer service:
1). OKCOMPONENTS’s customer service representatives will accept and solve return applications in 2 days after customers submit them.
2). OKCOMPONENTS will refund or replace the goods after getting back returns.
5.Returns freight Description:
1). OKCOMPONENTS will bear the freight cost caused by wrong quantity, wrong model and product quality problems.